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I have contacted my dealer and he tells me there is nothing they can do about the tires on my '06 330I.. The noise is terrible as well as the ride. Can you give me any more details about this BMW tire program./

Thanks  

I'll join the chorus of similar problems.  I have an O6 325xi sports wagon/ sports package with 7700 miles on the dial. Original equipment was Bridgestone run flats.  I took the car to the dealer for excessive tire noise and rough ride.  They said all tires were wearing unevenly and should be replaced.  They checked the alignment which was fine and even tried rotating the tires to see if that helped, it didn't.  I replaced them with Michelin non- runflat radials ($1000).  I contacted BMW, they said they would file a report. It's obvious that BMW knows they have a problem.  It doesn't appear the will do anything except try to keep it quiet. I intend to send a letter to Bridgestone when I can find the correct address. It's sad that a manufacturer who brags about their quality would chose a second rate tire manufacturer.  

I have the SAME exact problem as JohnH.  I have a 06 325 BMW.  I have 19K miles on it.  It was just recently serviced, and I told them about the horrible noise my tires made, especially when I accelerated or turned corners.  They said, sorry!  I even paid the extra $500 for the tire warranty hazard when I purchased the car, but that is not doing me any good either.  I am furious.  This is the 2nd BMW I have owned, and I am not happy at all.  My first BMW, I was extremely pleased with, but not this one.  I plan on talking with as many people as I can at BMW until I get this resolved.  My service advisor did tell me, he has had numerous complaints on this same issue.
If anyone has any sort of solution, please let me know!
Unhappy in Texas,  

One More Q, I have a BMW 06 325: some of you have mentioned switching from run-flats to Michelin tires.  What about the fact BMW DID NOT make a spare tire well in the trunk?  Being a female, I am extremely upset that if I switch to regular tires, I will not a spare.
Any solution to this??
any help would be great~  

At 4k miles my 2006 330xi with the 225/45 17 Bridgestone Turanza EL42's began getting louder and louder and by 8k it was hard to have a normal conversation while driving at city speeds.  I contacted the dealer and mentioned that I had never in my ownership of over 20 automobiles experienced anything as bad as this.  I also pointed out the various auto forums citing this problem with run flats and specifically with the Bridgestone Turanzas on BMW's.  The tires were replaced with Continental ContiPro SSR's at no charge-clearly the service manager was well aware of the problem.  The new tires are silent (at least at this stage) and isolate road imperfections substantially better than the Bridgestones although do not corner quite as sharply.  These are the tires that the newest production 330's are coming from the factory with (at least into the mid-west).  I would recommend all who are having this issue insist the dealer "make it right" for you.  

I have 11k on my 2006 325xi, I have blown out two of these 225/45 17 Bridgestone Turanza EL42's! My suspension went and the dealer offered to replace the suspension and all 4 tires with a new brand. Then I was told I have to pay for 1 of them because it was patched from a nail hole. I now have spent $958 on tires for my NEW BMW! These tires are not covered and no one will take responsibility for the fact that they are defective. Even BMW will not "officially" say that these tires are crap. I also called BMW after the second tire blew out pulling out of a parking space, and they insisted the tires were fine and that they are 3x stornger than regular tires! I want to know which brand, "Trojan"?  

I have a 2005 330xi and have blown out my 7th tire since getting the car in April 2005.  The only thing my service manager has to say is that "there are too many potholes in the area" and that I should be more careful.  I think this is an extremely unreasonable answer.  I asked him what he would do if he was in my position.  His answer: "Call the local transportation department and make them aware of the potholes."  How outrageous!  I am an extremely prudent driver and own 2 other cars (Lexus and Mercedes models) and have no "tire problems" with them.  I have already shelled out $1500 for replacing my previous tires.  If anyone has any advice, please let me know.....  

for all of you people asking what you should *** I believe the obvious answer is call and complain to BMW if nothing happens, then A - never go to BMW again, or B - go get different tires instead of buying the same ones that you are having problems with. One would think that you would have done this on maybe like the 3rd or 4th tire not 9 TIRES !!!!!!! I would have done it on the 2nd but thats ***  and why is word ME i just typed bleeped out like im swearing??  

I spoke to BMW "Customer Service" today, and the rude service dude told me that replacing the 3 tires and not the 4th was an act of "Good Will" on BMW's part. Thus, implying that I should be thrilled that they are doing something about the problem that they and Bridgestone created in the first place. I called Bridgestone, and of course they have no knowledge of any problem with the Turanza RFT's and BMWs. So by evading any formal blame for the issue, they manage to make it so difficult to get proper service and resolution, that they hope I'll give up. I am so frustrated, I'd like them to keep the &%$# car! Now it's a matter of principle!  

> Objet : RE: Not satisfied with my car...The ulltimate driving

Here is my story regarding BRIDGESONE AND BMW.Happy reading!
>
> Hi Miss Zinkhan/Mr Duffield
PRESIDENT CEO BMW CANADA
> September 1st 2006
>
> I just cant believe that you dont care at BMW about customer complaining
> about tose tires and the handling.I was expecting a better judgement from
> your part.It seem that I'm wasting my time for more than a year by writing
> to you at customer service or calling my dealer.By the way I'm sorry if at
> the beginning I was a fool by trusting the advice (and didnt ask the guy
> name or asking him to put that in the system) from my BMW dealer over the
> phone saying that the kind of handling was due to RFT tires and they were
> new!Anyway....Funny cause 2 of my friends were looking to buy your bread
> and butter 3-series.Guess what? they were waiting on YOUR  decision to
> make their mind on my case.Dont get me wrong I like the car and my buddy
> too!But do you think they want to put up with that run around?I dont think
> so and I dont blame them.You?By the way one will go for Passat and the
> other one for the G35.Just to let you know.You losing around
> $90000-$100000 just by not replacing my tires for those RFT CONTINENTAL
> $800 at tirerack.com.Is it a good investment $800 for $90000-$100000 an a
> chance to have repeat customer?You make the call.Before letting you go I
> would like you to answer few of my concerning regarding Jim Deloughery.Did
> he told you that those 2 front tires were defective and he was ordering  2
> new tires at no charge?How come you re just giving me one.Jim told you
> about damaging my rim in front when he install the new tires?Jim told you
> that he was to call me back tuesday or wednesday and I had to call HIM
> back on thursday?What are you going to do about that?Sorry but enough it's
> enough.You dont seem to believe that I had problem since the beginning
> cause you dont have it on file and dont tell me that you are not aware
> about those BRIDGESTONE RFT EL 42-BMW problem.If you want a few good web
> site on that let me know.By the way there a good chance that you will find
> me on those web pages.I would like to get the e-mail or office phone
> number of the Worldwide President CEO for BMW.It will be appreciate it.I
> think it's the least you can do.Like you re saying at the bottom of your
> letter"I value the choice of my car and are sorry that you were unable to
> meet my expectations.For that reason this is my LAST BMW"Thank you all for
> your time and support and by letting down your real bread and
> butter....the CUSTOMER!
>
>
>
>
> Best regards
>
> Eric
>
>
>
> Dear Mr. Fournier
>
> We acknowledge receiving your email dated August 23, 2006, regarding your
> concern with the Bridgestone runflat tires with which your vehicle is
> equipped.  We appreciate the time taken to express your concerns.
>
> It was with genuine concern that we read of the unfortunate circumstances
> related to addressing the issues surrounding the damage to the tire and
> the resulting replacement process.  As it is the common desire of BMW and
> its retailer network to maintain customer satisfaction, we have reviewed
> your letter and have taken the liberty of contacting Jim Deloughery,
> Service Manager at Elite BMW and our Regional Aftersales Manager to
> further discuss this concern.
>
> Mr. Deloughery informed us on June 19th the vehicle was diagnosed by Elite
> BMW as the tire pressure light was illuminated. The retailer's findings
> were that a piece of steel in your right rear tire and that the tire would
> need to be replaced. At that time no decision was taken to replace the
> tire as this would not be covered under warranty. On August 11th, you
> contacted Elite BMW due to same tire now being completely flat. For safety
> reasons, BMW does not recommend repairing runflat tires as this repair may
> potentially compromise the structural integrity of the tire.  
>
> As explained to you during our telephone conversation on August 23, tires
> are warranted by their specific manufacturer. Your authorized BMW Retailer
> can assist you in addressing your concern with the specific parties. Mr.
> Deloughery has advised us he did contact Bridgestone and due to the
> mileage on the vehicle they would not assist in the replacement of your
> tires. Mr. Deloughery also advised us there are no records of this concern
> being mentioned at 2000 kms.
>
>
> As a gesture of goodwill BMW has provided you with one tire at no cost to
> you. We trust that you understand that this is our final position in the
> matter. We value our BMW customers and are sorry that we were unable to
> meet your expectations.
>
> Thank you for contacting BMW Group Canada.
>
> Sincerely,
>
> Customer Service
> BMW Canada
>
>
> c.c. Elite BMW : Jim Deloughery, Service Manager
> Regional Aftersales Manager
>
> > À : leah.zinkhan@bmwgroup.ca
> Objet : Not satisfied with my car...The ulltimate driving
> experience?
>
> To
> August 23rd 2006
> Mrs. Leah Zinkhan/Mr Lindsay Duffield
> Executive assistant/President CEO BMW Canada
> BMW CANADA
>
> As we spoke ealier today here is my story.Sorry for the writing I'm
> french.
>
> After reading and talking to a different garage(BMW) that i was not
> the only one having problem with those RFT bridgestone tires i decided to
> write my story.This is my second new BMW i owe a 2006 325I.I live in
> Canada and i only have about 25500km or 18000 miles on it.Problem start
> after 2000km.Tires where noisy and handling was different so i call
> different BMW dealer an look around for answer they told me at Elite BMW
> Ottawa,Canada that it was normal cause the tires are new and they are RFT
> so the handling is different.I said ok with time it should be better.Not
> exactly.It's worst.Sometimes i think i have problem with my directions at
> slow speed cause it vibrate.Over 20000km,to make the thing worst i ran
> over a scew.So itook my car to my BMW dealer.They inform me to my surprise
> that you can extract a srew from a RFT.So I have to replace the tire.Cost
> $400 including inst-bal and taxes.So I ask that everytime I have or hit
> something with that car I'm gonna have to replace that tire??? $400
> each???They told me yes.I said ok ill think about that.Imagine my car was
> not running great at first with 4 new tires.let say im changing that tire
> im gonna have 1 new and 3 used wright!Do you think the ride gonna be
> better???I dont think so.My other option its to change all 4 ($1600)even
> if 3 tires still good.What to do???I call BMW customer service line on
> August 10th speaking to Stephanie telling her about my problem and she
> refer me to Jim Deloughery at Elite BMW.He call me wright after saying to
> me that he's gonna have a look at my car on August 18th and work something
> for me.Im very disapointing in that car just because that RFT even if they
> change it I dont understand why BMW did the switch for those RFT anyway.
> On  friday aug 11th i woke up an find that the tire that had an nail in it
> i had a flat RFT.Remember I was suppose to go back to my dealer on friday
> aug. 18 th?Call the service manager Jim, back on Monday aug 14th telling
> him about my problem that i couldnt wait till friday.So he had a look at
> it an just by passing his hand(honest to god) on my 4 RFT,said that
> something was wrong with the 2 front tires.He didnt even have to test
> drive the car!!!After complaining and talking a bit about my problem(by
> the way he was trying to deny it) with the handling and tires he told me
> that he's gonna try to get 2 brand new tires from Bridgestone for me.Again
> i was telling him about getting 2 new tires in front 1 with a nail at the
> back an another one but used at the back.Do you think that my car gonna
> run great with 2 new only?I dont think!So again saying to me that he'll
> see what they can do with that,an call me back later on Monday.I was on my
> way back home when my BMW dealer Elite,Ottawa,Canada call me back saying
> that i have to come back cause bridgestone wants the serial numbers for my
> tires and tread measurement.So i had to go back tuesday morning aug. 15 in
> order to give them the information.So i went back with that.I told me that
> he is trying to get me 4 new tires from Bridgestone.While I was waiting
> for my car i've look around on their lot to see if their 3-series was
> equipped with Conti or Bridgestone.It was about half.Anyway he is suppose
> to call me back this tuesday or wednesday.Even if they replace with 4 new
> should I have confidence with those Bridgestone tires???No.Remember my
> dealer Elite Bmw,Ottawa was supposed to change at least 2 tires and was
> trying for 4 tires.So i went back on friday August 18 th 2006 ,so they can
> change my tires.Arrive there at 8h00 am.The service manager Jim Deloughery
> told me that he didn get info since tuesday from Pierre the regional BMW
> service Manager....very customer oriented!!!So told me that he's gonna
> order 2 tires(EL 42)right away to install in front of my car saying that
> Brigdestone was back order so he cant get 4...I said ok.wait for about 2
> hours.Went back to get my car guess what?...He had just install 1
> tire!!!another bs from that manager Jim saying that he was enable to get
> the other tire on time ... I had to leave at 11h00 am cause I was heading
> to Buffalo,NY about 6 hr from my place!.I tolm him that I was not happy
> about that run around the entire week and ask him why that he had wait to
> order those tires in the day i was leaving!!!What he did its first he
> install the new tire in front and the one that was in front at the
> back.Again saying to me that he'll get back to me this week.Do you think
> that it was safe for me to drive 6 HRS with tires like
> that???Anyway....... Got back to me on tuesday August 22 telling me that
> BMW WONT DO ANYTHING FOR MY PROBLEM!So Im stuck with:1 feathered tire at
> the front,the other one at the front new,the one that was at the front now
> at the back(feathered) and the one I had at the back still there.WERE
> TALKING BMW HERE RIGHT?How can you promess something to somebody and lyied
> about it?IT WONT STOP THERE.I just call back customer service and I was
> talking to Richard Deschamps over there telling him the run around.He took
> some note and tolm me that he will get back to me no later than tommorow
> with a answer.I told him that I was done with Bridgestone and what I want
> to be done was to get 4 new CONTICONTACT tires like other customer did at
> NO CHARGE.So he call me back saying AGAIN that they can do anything cause
> I have to many KM....easy exit.But I'm complaining since the BEGINNING.He
> wanted me to contact Bridgestone with my problem I said what?.Who sold me
> that car BMW or Bridgestone???After all I just want my car to run like a
> brand new one.Remember I have been dealing with that problem since I had
> 2000 KM.How can a company like BMW can threat their customer like that and
> think that the customer gonna back to BMW.I tought you were customer
> oriented.I'm a  just tired of  the run around.I'm in that business and I
> dont think that you cant afford to lose customer for $800 set of
> Continental rft tires(at tire rack.com).I had other cars before like
> Saturn,Vw,Mitsubishi and had problem before but at least they were happy
> to fix my problem  and fast....no RUN AROUND!How come I had better service
> with those companies???I guess my BMW was  not expensive enough or I didnt
> buy a 7- series?I thought you where the best in service..... Why  do I
> have to go through that???Why are you giving me such a hard time.I just
> hope that I'm gonna be able to be satisfied(finally) with that car.I just
> want to be a proud owner of a BMW like I was before.You are my last
> hope...in order to keep me as an BMW owner!
>
> Thank you for your time Mrs. Zinkhan
>
> I'm expecting a positive reply from your part.
>
> BMW....The ultimate driving experience???
>
>
> Eric  

Objet : RE: Not satisfied with my car...The ulltimate driving

Here is my story regarding BRIDGESTONE AND BMW.Happy reading!
>
> Hi Miss Zinkhan/Mr Duffield
PRESIDENT CEO BMW CANADA
> September 1st 2006
>
> I just cant believe that you dont care at BMW about customer complaining
> about tose tires and the handling.I was expecting a better judgement from
> your part.It seem that I'm wasting my time for more than a year by writing
> to you at customer service or calling my dealer.By the way I'm sorry if at
> the beginning I was a fool by trusting the advice (and didnt ask the guy
> name or asking him to put that in the system) from my BMW dealer over the
> phone saying that the kind of handling was due to RFT tires and they were
> new!Anyway....Funny cause 2 of my friends were looking to buy your bread
> and butter 3-series.Guess what? they were waiting on YOUR  decision to
> make their mind on my case.Dont get me wrong I like the car and my buddy
> too!But do you think they want to put up with that run around?I dont think
> so and I dont blame them.You?By the way one will go for Passat and the
> other one for the G35.Just to let you know.You losing around
> $90000-$100000 just by not replacing my tires for those RFT CONTINENTAL
> $800 at tirerack.com.Is it a good investment $800 for $90000-$100000 an a
> chance to have repeat customer?You make the call.Before letting you go I
> would like you to answer few of my concerning regarding Jim Deloughery.Did
> he told you that those 2 front tires were defective and he was ordering  2
> new tires at no charge?How come you re just giving me one.Jim told you
> about damaging my rim in front when he install the new tires?Jim told you
> that he was to call me back tuesday or wednesday and I had to call HIM
> back on thursday?What are you going to do about that?Sorry but enough it's
> enough.You dont seem to believe that I had problem since the beginning
> cause you dont have it on file and dont tell me that you are not aware
> about those BRIDGESTONE RFT EL 42-BMW problem.If you want a few good web
> site on that let me know.By the way there a good chance that you will find
> me on those web pages.I would like to get the e-mail or office phone
> number of the Worldwide President CEO for BMW.It will be appreciate it.I
> think it's the least you can do.Like you re saying at the bottom of your
> letter"I value the choice of my car and are sorry that you were unable to
> meet my expectations.For that reason this is my LAST BMW"Thank you all for
> your time and support and by letting down your real bread and
> butter....the CUSTOMER!
>
>
>
>
> Best regards
>
> Eric
>
>
>
> Dear Mr. Fournier
>
> We acknowledge receiving your email dated August 23, 2006, regarding your
> concern with the Bridgestone runflat tires with which your vehicle is
> equipped.  We appreciate the time taken to express your concerns.
>
> It was with genuine concern that we read of the unfortunate circumstances
> related to addressing the issues surrounding the damage to the tire and
> the resulting replacement process.  As it is the common desire of BMW and
> its retailer network to maintain customer satisfaction, we have reviewed
> your letter and have taken the liberty of contacting Jim Deloughery,
> Service Manager at Elite BMW and our Regional Aftersales Manager to
> further discuss this concern.
>
> Mr. Deloughery informed us on June 19th the vehicle was diagnosed by Elite
> BMW as the tire pressure light was illuminated. The retailer's findings
> were that a piece of steel in your right rear tire and that the tire would
> need to be replaced. At that time no decision was taken to replace the
> tire as this would not be covered under warranty. On August 11th, you
> contacted Elite BMW due to same tire now being completely flat. For safety
> reasons, BMW does not recommend repairing runflat tires as this repair may
> potentially compromise the structural integrity of the tire.  
>
> As explained to you during our telephone conversation on August 23, tires
> are warranted by their specific manufacturer. Your authorized BMW Retailer
> can assist you in addressing your concern with the specific parties. Mr.
> Deloughery has advised us he did contact Bridgestone and due to the
> mileage on the vehicle they would not assist in the replacement of your
> tires. Mr. Deloughery also advised us there are no records of this concern
> being mentioned at 2000 kms.
>
>
> As a gesture of goodwill BMW has provided you with one tire at no cost to
> you. We trust that you understand that this is our final position in the
> matter. We value our BMW customers and are sorry that we were unable to
> meet your expectations.
>
> Thank you for contacting BMW Group Canada.
>
> Sincerely,
>
> Customer Service
> BMW Canada
>
>
> *** Elite BMW : Jim Deloughery, Service Manager
> Regional Aftersales Manager
>
> > À : leah.zinkhan@bmwgroup.ca
> Objet : Not satisfied with my car...The ulltimate driving
> experience?
>
> To
> August 23rd 2006
> Mrs. Leah Zinkhan/Mr Lindsay Duffield
> Executive assistant/President CEO BMW Canada
> BMW CANADA
>
> As we spoke ealier today here is my story.Sorry for the writing I'm
> french.
>
> After reading and talking to a different garage(BMW) that i was not
> the only one having problem with those RFT bridgestone tires i decided to
> write my story.This is my second new BMW i owe a 2006 325I.I live in
> Canada and i only have about 25500km or 18000 miles on it.Problem start
> after 2000km.Tires where noisy and handling was different so i call
> different BMW dealer an look around for answer they told me at Elite BMW
> Ottawa,Canada that it was normal cause the tires are new and they are RFT
> so the handling is different.I said ok with time it should be better.Not
> exactly.It's worst.Sometimes i think i have problem with my directions at
> slow speed cause it vibrate.Over 20000km,to make the thing worst i ran
> over a scew.So itook my car to my BMW dealer.They inform me to my surprise
> that you can extract a srew from a RFT.So I have to replace the tire.Cost
> $400 including inst-bal and taxes.So I ask that everytime I have or hit
> something with that car I'm gonna have to replace that tire??? $400
> each???They told me yes.I said ok ill think about that.Imagine my car was
> not running great at first with 4 new tires.let say im changing that tire
> im gonna have 1 new and 3 used wright!Do you think the ride gonna be
> better???I dont think so.My other option its to change all 4 ($1600)even
> if 3 tires still good.What to do???I call BMW customer service line on
> August 10th speaking to Stephanie telling her about my problem and she
> refer me to Jim Deloughery at Elite BMW.He call me wright after saying to
> me that he's gonna have a look at my car on August 18th and work something
> for me.Im very disapointing in that car just because that RFT even if they
> change it I dont understand why BMW did the switch for those RFT anyway.
> On  friday aug 11th i woke up an find that the tire that had an nail in it
> i had a flat RFT.Remember I was suppose to go back to my dealer on friday
> aug. 18 th?Call the service manager Jim, back on Monday aug 14th telling
> him about my problem that i couldnt wait till friday.So he had a look at
> it an just by passing his hand(honest to god) on my 4 RFT,said that
> something was wrong with the 2 front tires.He didnt even have to test
> drive the car!!!After complaining and talking a bit about my problem(by
> the way he was trying to deny it) with the handling and tires he told me
> that he's gonna try to get 2 brand new tires from Bridgestone for me.Again
> i was telling him about getting 2 new tires in front 1 with a nail at the
> back an another one but used at the back.Do you think that my car gonna
> run great with 2 new only?I dont think!So again saying to me that he'll
> see what they can do with that,an call me back later on Monday.I was on my
> way back home when my BMW dealer Elite,Ottawa,Canada call me back saying
> that i have to come back cause bridgestone wants the serial numbers for my
> tires and tread measurement.So i had to go back tuesday morning aug. 15 in
> order to give them the information.So i went back with that.I told me that
> he is trying to get me 4 new tires from Bridgestone.While I was waiting
> for my car i've look around on their lot to see if their 3-series was
> equipped with Conti or Bridgestone.It was about half.Anyway he is suppose
> to call me back this tuesday or wednesday.Even if they replace with 4 new
> should I have confidence with those Bridgestone tires???No.Remember my
> dealer Elite Bmw,Ottawa was supposed to change at least 2 tires and was
> trying for 4 tires.So i went back on friday August 18 th 2006 ,so they can
> change my tires.Arrive there at 8h00 am.The service manager Jim Deloughery
> told me that he didn get info since tuesday from Pierre the regional BMW
> service Manager....very customer oriented!!!So told me that he's gonna
> order 2 tires(EL 42)right away to install in front of my car saying that
> Brigdestone was back order so he cant get 4...I said ok.wait for about 2
> hours.Went back to get my car guess what?...He had just install 1
> tire!!!another bs from that manager Jim saying that he was enable to get
> the other tire on time ... I had to leave at 11h00 am cause I was heading
> to Buffalo,NY about 6 hr from my place!.I tolm him that I was not happy
> about that run around the entire week and ask him why that he had wait to
> order those tires in the day i was leaving!!!What he did its first he
> install the new tire in front and the one that was in front at the
> back.Again saying to me that he'll get back to me this week.Do you think
> that it was safe for me to drive 6 HRS with tires like
> that???Anyway....... Got back to me on tuesday August 22 telling me that
> BMW WONT DO ANYTHING FOR MY PROBLEM!So Im stuck with:1 feathered tire at
> the front,the other one at the front new,the one that was at the front now
> at the back(feathered) and the one I had at the back still there.WERE
> TALKING BMW HERE RIGHT?How can you promess something to somebody and lyied
> about it?IT WONT STOP THERE.I just call back customer service and I was
> talking to Richard Deschamps over there telling him the run around.He took
> some note and tolm me that he will get back to me no later than tommorow
> with a answer.I told him that I was done with Bridgestone and what I want
> to be done was to get 4 new CONTICONTACT tires like other customer did at
> NO CHARGE.So he call me back saying AGAIN that they can do anything cause
> I have to many KM....easy exit.But I'm complaining since the BEGINNING.He
> wanted me to contact Bridgestone with my problem I said what?.Who sold me
> that car BMW or Bridgestone???After all I just want my car to run like a
> brand new one.Remember I have been dealing with that problem since I had
> 2000 KM.How can a company like BMW can threat their customer like that and
> think that the customer gonna back to BMW.I tought you were customer
> oriented.I'm a  just tired of  the run around.I'm in that business and I
> dont think that you cant afford to lose customer for $800 set of
> Continental rft tires(at tire rack.com).I had other cars before like
> Saturn,Vw,Mitsubishi and had problem before but at least they were happy
> to fix my problem  and fast....no RUN AROUND!How come I had better service
> with those companies???I guess my BMW was  not expensive enough or I didnt
> buy a 7- series?I thought you where the best in service..... Why  do I
> have to go through that???Why are you giving me such a hard time.I just
> hope that I'm gonna be able to be satisfied(finally) with that car.I just
> want to be a proud owner of a BMW like I was before.You are my last
> hope...in order to keep me as an BMW owner!
>
> Thank you for your time Mrs. Zinkhan
>
> I'm expecting a positive reply from your part.
>
> BMW....The ultimate driving experience???
>
>
> Eric  

Hello bmw owner or soon to become(please don’t do that).Here is the letter I have sent to BMW President regarding those BRIDGESTONE RFT EL 42.You wont believe it.Read it its worth it.


                                                                                                          August 23 2006
Mrs. Leah Zinkhan/Mr Lindsay Duffield
Executive assistant/President CEO BMW Canada
BMW CANADA

As we spoke ealier today here is my story.Sorry for the writing I'm french.
After reading and talking to a different garage(BMW) that i was not
the only one having problem with those RFT bridgestone tires i decided to
write my story.This is my second new BMW i owe a 2006 325I.I live in
Canada and i only have about 25500km or 18000 miles on it.Problem start
after 2000km.Tires where noisy and handling was different so i call
different BMW dealer an look around for answer they told me at Elite BMW
Ottawa,Canada that it was normal cause the tires are new and they are RFT
so the handling is different.I said ok with time it should be better.Not
exactly.It's worst.Sometimes i think i have problem with my directions at
slow speed cause it vibrate.Over 20000km,to make the thing worst i ran
over a scew.So itook my car to my BMW dealer.They inform me to my surprise
that you can extract a srew from a RFT.So I have to replace the tire.Cost
$400 including inst-bal and taxes.So I ask that everytime I have or hit
something with that car I'm gonna have to replace that tire??? $400
each???They told me yes.I said ok ill think about that.Imagine my car was
not running great at first with 4 new tires.let say im changing that tire
im gonna have 1 new and 3 used wright!Do you think the ride gonna be
better???I dont think so.My other option its to change all 4 ($1600)even
if 3 tires still good.What to do???I call BMW customer service line on
August 10th speaking to Stephanie telling her about my problem and she
refered me to Jim Deloughery at Elite BMW.He call me wright after saying to
me that he's gonna have a look at my car on August 18th and work something
for me.Im very disapointing in that car just because that RFT even if they
change it I dont understand why BMW did the switch for those RFT anyway.
On  friday aug 11th i woke up an find that the tire that had an nail in it
i had a flat RFT.Remember I was suppose to go back to my dealer on friday
aug. 18 th?Call the service manager Jim, back on Monday aug 14th telling
him about my problem that i couldnt wait till friday.So he had a look at
it an just by passing his hand(honest to god) on my 4 RFT,said that
something was wrong with the 2 front tires.He didnt even have to test
drive the car!!!After complaining and talking a bit about my problem(by
the way he was trying to deny it) with the handling and tires he told me
that he's gonna try to get 2 brand new tires from Bridgestone for me.Again
i was telling him about getting 2 new tires in front 1 with a nail at the
back an another one but used at the back.Do you think that my car gonna
run great with 2 new only?I dont think!So again saying to me that he'll
see what they can do with that,an call me back later on Monday.I was on my
way back home when my BMW dealer Elite,Ottawa,Canada call me back saying
that i have to come back cause bridgestone wants the serial numbers for my
tires and tread measurement.So i had to go back tuesday morning aug. 15 in
order to give them the information.So i went back with that.I told me that
he is trying to get me 4 new tires from Bridgestone.While I was waiting
for my car i've look around on their lot to see if their 3-series was
equipped with Conti or Bridgestone.It was about half.Anyway he is suppose
to call me back this tuesday or wednesday.Even if they replace with 4 new
should I have confidence with those Bridgestone tires???No.Remember my
dealer Elite Bmw,Ottawa was supposed to change at least 2 tires and was
trying for 4 tires.So i went back on friday August 18 th 2006 ,so they can
change my tires.Arrive there at 8h00 am.The service manager Jim Deloughery
told me that he didn get info since tuesday from Pierre the regional BMW
service Manager....very customer oriented!!!So told me that he's gonna
order 2 tires(EL 42)right away to install in front of my car saying that
Brigdestone was back order so he cant get 4...I said ok.wait for about 2
hours.Went back to get my car guess what?...He had just install 1
tire!!!another bs from that manager Jim saying that he was enable to get
the other tire on time ... I had to leave at 11h00 am cause I was heading
to Buffalo,NY about 6 hr from my place!.I tolm him that I was not happy
about that run around the entire week and ask him why that he had wait to
order those tires in the day i was leaving!!!What he did its first he
install the new tire in front and the one that was in front at the
back.Again saying to me that he'll get back to me this week.Do you think
that it was safe for me to drive 6 HRS with tires like
that???Anyway....... Got back to me on tuesday August 22 telling me that
BMW WONT DO ANYTHING FOR MY PROBLEM!So Im stuck with:1 feathered tire at
the front,the other one at the front new,the one that was at the front now
at the back(feathered) and the one I had at the back still there.WERE
TALKING BMW HERE RIGHT?How can you promess something to somebody and lyied
about it?IT WONT STOP THERE.I just call back customer service and I was
talking to Richard Deschamps over there telling him the run around.He took
some note and tolm me that he will get back to me no later than tommorow
with a answer.I told him that I was done with Bridgestone and what I want
to be done was to get 4 new CONTICONTACT tires like other customer did at
NO CHARGE.So he call me back saying AGAIN that they can do anything cause
I have to many KM....easy exit.But I'm complaining since the BEGINNING.He
wanted me to contact Bridgestone with my problem I said what?.Who sold me
that car BMW or Bridgestone???After all I just want my car to run like a
brand new one.Remember I have been dealing with that problem since I had
2000 KM.How can a company like BMW can threat their customer like that and
think that the customer gonna back to BMW.I tought you were customer
oriented.I'm a  just tired of  the run around.I'm in that business and I
dont think that you cant afford to lose customer for $800 set of
Continental rft tires(at tire rack.com).I had other cars before like
Saturn,Vw,Mitsubishi and had problem before but at least they were happy
to fix my problem  and fast....no RUN AROUND!How come I had better service
with those companies???I guess my BMW was  not expensive enough or I didnt
buy a 7- series?I thought you where the best in service..... Why  do I
have to go through that???Why are you giving me such a hard time.I just
hope that I'm gonna be able to be satisfied(finally) with that car.I just
want to be a proud owner of a BMW like I was before.You are my last
hope...in order to keep me as an BMW owner!

Thank you for your time Mrs. Zinkhan

I'm expecting a positive reply from your part.

BMW....The ultimate driving experience???

Eric


AFTER ALL THAT READ THE BMW RESPONSE.ENJOY.UNBELIEVABLE!

Dear Mr. Fournier

We acknowledge receiving your email dated August 23, 2006, regarding your
concern with the Bridgestone runflat tires with which your vehicle is
equipped.  We appreciate the time taken to express your concerns.

It was with genuine concern that we read of the unfortunate circumstances
related to addressing the issues surrounding the damage to the tire and
the resulting replacement process.  As it is the common desire of BMW and
its retailer network to maintain customer satisfaction, we have reviewed
your letter and have taken the liberty of contacting Jim Deloughery,
Service Manager at Elite BMW and our Regional Aftersales Manager to
further discuss this concern.

Mr. Deloughery informed us on June 19th the vehicle was diagnosed by Elite
BMW as the tire pressure light was illuminated. The retailer's findings
were that a piece of steel in your right rear tire and that the tire would
need to be replaced. At that time no decision was taken to replace the
tire as this would not be covered under warranty. On August 11th, you
contacted Elite BMW due to same tire now being completely flat. For safety
reasons, BMW does not recommend repairing runflat tires as this repair may
potentially compromise the structural integrity of the tire.  

As explained to you during our telephone conversation on August 23, tires
are warranted by their specific manufacturer. Your authorized BMW Retailer
can assist you in addressing your concern with the specific parties. Mr.
Deloughery has advised us he did contact Bridgestone and due to the
mileage on the vehicle they would not assist in the replacement of your
tires. Mr. Deloughery also advised us there are no records of this concern
being mentioned at 2000 kms.


As a gesture of goodwill BMW has provided you with one tire at no cost to
you. We trust that you understand that this is our final position in the
matter. We value our BMW customers and are sorry that we were unable to
meet your expectations.

Thank you for contacting BMW Group Canada.

Sincerely,

Customer Service
BMW Canada


*** Elite BMW : Jim Deloughery, Service Manager
Regional Aftersales Manager

À : leah.zinkhan@bmwgroup.ca
Object : Not satisfied with my car...The ulltimate driving experience?

HERE IS MY RESPONSE TO THEIR E-MAIL.

Hi Miss Zinkhan/Mr Duffield
PRESIDENT CEO BMW CANADA
                                                                                                         September 1st 2006

I just cant believe that you dont care at BMW about customer complaining
about tose tires and the handling.I was expecting a better judgement from
your part.It seem that I'm wasting my time for more than a year by writing
to you at customer service or calling my dealer.By the way I'm sorry if at
the beginning I was a fool by trusting the advice (and didnt ask the guy
name or asking him to put that in the system) from my BMW dealer over the
phone saying that the kind of handling was due to RFT tires and they were
new!Anyway....Funny cause 2 of my friends were looking to buy your bread
and butter 3-series.Guess what? they were waiting on YOUR  decision to
make their mind on my case.Dont get me wrong I like the car and my buddy
too!But do you think they want to put up with that run around?I dont think
so and I dont blame them.You?By the way one will go for Passat and the
other one for the G35.Just to let you know.You losing around
$90000-$100000 just by not replacing my tires for those RFT CONTINENTAL
$800 at tirerack.com.Is it a good investment $800 for $90000-$100000 an a
chance to have repeat customer?You make the call.Before letting you go I
would like you to answer few of my concern  regarding Jim Deloughery at Elite bmw Otawa,Canada.Did he told you that those 2 front tires were defective and he was ordering  2
new tires at no charge?How come you re just giving me one.Jim told you
about damaging my rim in front when he install the new tires?Jim told you
that he was to call me back tuesday or wednesday and I had to call HIM
back on thursday?What are you going to do about that?Sorry but enough it's
enough.You dont seem to believe that I had problem since the beginning
cause you dont have it on file and dont tell me that you are not aware
about those BRIDGESTONE RFT EL 42-BMW problem.If you want a few good web
site on that let me know.By the way there a good chance that you will find
me on those web pages.I would like to get the e-mail or office phone
number of the Worldwide President CEO for BMW.It will be appreciate it.I
think it's the least you can do.Just like you re saying at the bottom of your
letter,let me rephrase that for you!"I value the choice of my car and are sorry that you were unable to meet my expectations.For that reason this is my LAST BMW"Thank you all for
your time and support and by letting down your real bread and  butter....the CUSTOMER!

Best regards

Eric

Contact me for any comments or questions.Thank you all
fourniere@hotmail.com  

Hello bmw owner or soon to become(please don’t do that).Here is the letter I have sent to BMW President regarding those BRIDGESTONE RFT EL 42.You wont believe it.Read it its worth it.


                                                                                                                                 August 23 2006
Mrs. Leah Zinkhan/Mr Lindsay Duffield
Executive assistant/President CEO BMW Canada
BMW CANADA

As we spoke ealier today here is my story.Sorry for the writing I'm french.
After reading and talking to a different garage(BMW) that i was not
the only one having problem with those RFT bridgestone tires i decided to
write my story.This is my second new BMW i owe a 2006 325I.I live in
Canada and i only have about 25500km or 18000 miles on it.Problem start
after 2000km.Tires where noisy and handling was different so i call
different BMW dealer an look around for answer they told me at Elite BMW
Ottawa,Canada that it was normal cause the tires are new and they are RFT
so the handling is different.I said ok with time it should be better.Not
exactly.It's worst.Sometimes i think i have problem with my directions at
slow speed cause it vibrate.Over 20000km,to make the thing worst i ran
over a scew.So itook my car to my BMW dealer.They inform me to my surprise
that you can extract a srew from a RFT.So I have to replace the tire.Cost
$400 including inst-bal and taxes.So I ask that everytime I have or hit
something with that car I'm gonna have to replace that tire??? $400
each???They told me yes.I said ok ill think about that.Imagine my car was
not running great at first with 4 new tires.let say im changing that tire
im gonna have 1 new and 3 used wright!Do you think the ride gonna be
better???I dont think so.My other option its to change all 4 ($1600)even
if 3 tires still good.What to do???I call BMW customer service line on
August 10th speaking to Stephanie telling her about my problem and she
refered me to Jim Deloughery at Elite BMW.He call me wright after saying to
me that he's gonna have a look at my car on August 18th and work something
for me.Im very disapointing in that car just because that RFT even if they
change it I dont understand why BMW did the switch for those RFT anyway.
On  friday aug 11th i woke up an find that the tire that had an nail in it
i had a flat RFT.Remember I was suppose to go back to my dealer on friday
aug. 18 th?Call the service manager Jim, back on Monday aug 14th telling
him about my problem that i couldnt wait till friday.So he had a look at
it an just by passing his hand(honest to god) on my 4 RFT,said that
something was wrong with the 2 front tires.He didnt even have to test
drive the car!!!After complaining and talking a bit about my problem(by
the way he was trying to deny it) with the handling and tires he told me
that he's gonna try to get 2 brand new tires from Bridgestone for me.Again
i was telling him about getting 2 new tires in front 1 with a nail at the
back an another one but used at the back.Do you think that my car gonna
run great with 2 new only?I dont think!So again saying to me that he'll
see what they can do with that,an call me back later on Monday.I was on my
way back home when my BMW dealer Elite,Ottawa,Canada call me back saying
that i have to come back cause bridgestone wants the serial numbers for my
tires and tread measurement.So i had to go back tuesday morning aug. 15 in
order to give them the information.So i went back with that.I told me that
he is trying to get me 4 new tires from Bridgestone.While I was waiting
for my car i've look around on their lot to see if their 3-series was
equipped with Conti or Bridgestone.It was about half.Anyway he is suppose
to call me back this tuesday or wednesday.Even if they replace with 4 new
should I have confidence with those Bridgestone tires???No.Remember my
dealer Elite Bmw,Ottawa was supposed to change at least 2 tires and was
trying for 4 tires.So i went back on friday August 18 th 2006 ,so they can
change my tires.Arrive there at 8h00 am.The service manager Jim Deloughery
told me that he didn get info since tuesday from Pierre the regional BMW
service Manager....very customer oriented!!!So told me that he's gonna
order 2 tires(EL 42)right away to install in front of my car saying that
Brigdestone was back order so he cant get 4...I said ok.wait for about 2
hours.Went back to get my car guess what?...He had just install 1
tire!!!another bs from that manager Jim saying that he was enable to get
the other tire on time ... I had to leave at 11h00 am cause I was heading
to Buffalo,NY about 6 hr from my place!.I tolm him that I was not happy
about that run around the entire week and ask him why that he had wait to
order those tires in the day i was leaving!!!What he did its first he
install the new tire in front and the one that was in front at the
back.Again saying to me that he'll get back to me this week.Do you think
that it was safe for me to drive 6 HRS with tires like
that???Anyway....... Got back to me on tuesday August 22 telling me that
BMW WONT DO ANYTHING FOR MY PROBLEM!So Im stuck with:1 feathered tire at
the front,the other one at the front new,the one that was at the front now
at the back(feathered) and the one I had at the back still there.WERE
TALKING BMW HERE RIGHT?How can you promess something to somebody and lyied
about it?IT WONT STOP THERE.I just call back customer service and I was
talking to Richard Deschamps over there telling him the run around.He took
some note and tolm me that he will get back to me no later than tommorow
with a answer.I told him that I was done with Bridgestone and what I want
to be done was to get 4 new CONTICONTACT tires like other customer did at
NO CHARGE.So he call me back saying AGAIN that they can do anything cause
I have to many KM....easy exit.But I'm complaining since the BEGINNING.He
wanted me to contact Bridgestone with my problem I said what?.Who sold me
that car BMW or Bridgestone???After all I just want my car to run like a
brand new one.Remember I have been dealing with that problem since I had
2000 KM.How can a company like BMW can threat their customer like that and
think that the customer gonna back to BMW.I tought you were customer
oriented.I'm a  just tired of  the run around.I'm in that business and I
dont think that you cant afford to lose customer for $800 set of
Continental rft tires(at tire rack.com).I had other cars before like
Saturn,Vw,Mitsubishi and had problem before but at least they were happy
to fix my problem  and fast....no RUN AROUND!How come I had better service
with those companies???I guess my BMW was  not expensive enough or I didnt
buy a 7- series?I thought you where the best in service..... Why  do I
have to go through that???Why are you giving me such a hard time.I just
hope that I'm gonna be able to be satisfied(finally) with that car.I just
want to be a proud owner of a BMW like I was before.You are my last
hope...in order to keep me as an BMW owner!

Thank you for your time Mrs. Zinkhan

I'm expecting a positive reply from your part.

BMW....The ultimate driving experience???

Eric


AFTER ALL THAT READ THE BMW RESPONSE.ENJOY.UNBELIEVABLE!

Dear Mr. Fournier

We acknowledge receiving your email dated August 23, 2006, regarding your
concern with the Bridgestone runflat tires with which your vehicle is
equipped.  We appreciate the time taken to express your concerns.

It was with genuine concern that we read of the unfortunate circumstances
related to addressing the issues surrounding the damage to the tire and
the resulting replacement process.  As it is the common desire of BMW and
its retailer network to maintain customer satisfaction, we have reviewed
your letter and have taken the liberty of contacting Jim Deloughery,
Service Manager at Elite BMW and our Regional Aftersales Manager to
further discuss this concern.

Mr. Deloughery informed us on June 19th the vehicle was diagnosed by Elite
BMW as the tire pressure light was illuminated. The retailer's findings
were that a piece of steel in your right rear tire and that the tire would
need to be replaced. At that time no decision was taken to replace the
tire as this would not be covered under warranty. On August 11th, you
contacted Elite BMW due to same tire now being completely flat. For safety
reasons, BMW does not recommend repairing runflat tires as this repair may
potentially compromise the structural integrity of the tire.  

As explained to you during our telephone conversation on August 23, tires
are warranted by their specific manufacturer. Your authorized BMW Retailer
can assist you in addressing your concern with the specific parties. Mr.
Deloughery has advised us he did contact Bridgestone and due to the
mileage on the vehicle they would not assist in the replacement of your
tires. Mr. Deloughery also advised us there are no records of this concern
being mentioned at 2000 kms.


As a gesture of goodwill BMW has provided you with one tire at no cost to
you. We trust that you understand that this is our final position in the
matter. We value our BMW customers and are sorry that we were unable to
meet your expectations.

Thank you for contacting BMW Group Canada.

Sincerely,

Customer Service
BMW Canada


*** Elite BMW : Jim Deloughery, Service Manager
Regional Aftersales Manager

À : leah.zinkhan@bmwgroup.ca
Object : Not satisfied with my car...The ulltimate driving experience?

HERE IS MY RESPONSE TO THEIR E-MAIL.

Hi Miss Zinkhan/Mr Duffield
PRESIDENT CEO BMW CANADA
                                                                                                         September 1st 2006

I just cant believe that you dont care at BMW about customer complaining
about tose tires and the handling.I was expecting a better judgement from
your part.It seem that I'm wasting my time for more than a year by writing
to you at customer service or calling my dealer.By the way I'm sorry if at
the beginning I was a fool by trusting the advice (and didnt ask the guy
name or asking him to put that in the system) from my BMW dealer over the
phone saying that the kind of handling was due to RFT tires and they were
new!Anyway....Funny cause 2 of my friends were looking to buy your bread
and butter 3-series.Guess what? they were waiting on YOUR  decision to
make their mind on my case.Dont get me wrong I like the car and my buddy
too!But do you think they want to put up with that run around?I dont think
so and I dont blame them.You?By the way one will go for Passat and the
other one for the G35.Just to let you know.You losing around
$90000-$100000 just by not replacing my tires for those RFT CONTINENTAL
$800 at tirerack.com.Is it a good investment $800 for $90000-$100000 an a
chance to have repeat customer?You make the call.Before letting you go I
would like you to answer few of my concern  regarding Jim Deloughery at Elite bmw Otawa,Canada.Did he told you that those 2 front tires were defective and he was ordering  2
new tires at no charge?How come you re just giving me one.Jim told you
about damaging my rim in front when he install the new tires?Jim told you
that he was to call me back tuesday or wednesday and I had to call HIM
back on thursday?What are you going to do about that?Sorry but enough it's
enough.You dont seem to believe that I had problem since the beginning
cause you dont have it on file and dont tell me that you are not aware
about those BRIDGESTONE RFT EL 42-BMW problem.If you want a few good web
site on that let me know.By the way there a good chance that you will find
me on those web pages.I would like to get the e-mail or office phone
number of the Worldwide President CEO for BMW.It will be appreciate it.I think it's the least you can do.Just like you re saying at the bottom of your letter,let me rephrase that for you!"I value the choice of my car and are sorry that you were unable to meet my expectations.For that reason this is my LAST BMW"Thank you all for
your time and support and by letting down your real bread and  butter....the CUSTOMER!

BMW…THE ULTIMATE CUSTOMER SERVICE EXPERIENCE!

Best regards

Eric

Contact me for any comments or questions.Thank you all
fourniere@hotmail.com  

Hello bmw owner or soon to become(please don’t do that).Here is the letter I have sent to BMW President regarding those BRIDGESTONE RFT EL 42.You wont believe it.Read it its worth it.


                                                                                                                      August 23 2006
Mrs. Leah Zinkhan/Mr Lindsay Duffield
Executive assistant/President CEO BMW Canada
BMW CANADA

As we spoke ealier today here is my story.Sorry for the writing I'm french.
After reading and talking to a different garage(BMW) that i was not
the only one having problem with those RFT bridgestone tires i decided to
write my story.This is my second new BMW i owe a 2006 325I.I live in
Canada and i only have about 25500km or 18000 miles on it.Problem start
after 2000km.Tires where noisy and handling was different so i call
different BMW dealer an look around for answer they told me at Elite BMW
Ottawa,Canada that it was normal cause the tires are new and they are RFT
so the handling is different.I said ok with time it should be better.Not
exactly.It's worst.Sometimes i think i have problem with my directions at
slow speed cause it vibrate.Over 20000km,to make the thing worst i ran
over a scew.So itook my car to my BMW dealer.They inform me to my surprise
that you can extract a srew from a RFT.So I have to replace the tire.Cost
$400 including inst-bal and taxes.So I ask that everytime I have or hit
something with that car I'm gonna have to replace that tire??? $400
each???They told me yes.I said ok ill think about that.Imagine my car was
not running great at first with 4 new tires.let say im changing that tire
im gonna have 1 new and 3 used wright!Do you think the ride gonna be
better???I dont think so.My other option its to change all 4 ($1600)even
if 3 tires still good.What to do???I call BMW customer service line on
August 10th speaking to Stephanie telling her about my problem and she
refered me to Jim Deloughery at Elite BMW.He call me wright after saying to
me that he's gonna have a look at my car on August 18th and work something
for me.Im very disapointing in that car just because that RFT even if they
change it I dont understand why BMW did the switch for those RFT anyway.
On  friday aug 11th i woke up an find that the tire that had an nail in it
i had a flat RFT.Remember I was suppose to go back to my dealer on friday
aug. 18 th?Call the service manager Jim, back on Monday aug 14th telling
him about my problem that i couldnt wait till friday.So he had a look at
it an just by passing his hand(honest to god) on my 4 RFT,said that
something was wrong with the 2 front tires.He didnt even have to test
drive the car!!!After complaining and talking a bit about my problem(by
the way he was trying to deny it) with the handling and tires he told me
that he's gonna try to get 2 brand new tires from Bridgestone for me.Again
i was telling him about getting 2 new tires in front 1 with a nail at the
back an another one but used at the back.Do you think that my car gonna
run great with 2 new only?I dont think!So again saying to me that he'll
see what they can do with that,an call me back later on Monday.I was on my
way back home when my BMW dealer Elite,Ottawa,Canada call me back saying
that i have to come back cause bridgestone wants the serial numbers for my
tires and tread measurement.So i had to go back tuesday morning aug. 15 in
order to give them the information.So i went back with that.I told me that
he is trying to get me 4 new tires from Bridgestone.While I was waiting
for my car i've look around on their lot to see if their 3-series was
equipped with Conti or Bridgestone.It was about half.Anyway he is suppose
to call me back this tuesday or wednesday.Even if they replace with 4 new
should I have confidence with those Bridgestone tires???No.Remember my
dealer Elite Bmw,Ottawa was supposed to change at least 2 tires and was
trying for 4 tires.So i went back on friday August 18 th 2006 ,so they can
change my tires.Arrive there at 8h00 am.The service manager Jim Deloughery
told me that he didn get info since tuesday from Pierre the regional BMW
service Manager....very customer oriented!!!So told me that he's gonna
order 2 tires(EL 42)right away to install in front of my car saying that
Brigdestone was back order so he cant get 4...I said ok.wait for about 2
hours.Went back to get my car guess what?...He had just install 1
tire!!!another bs from that manager Jim saying that he was enable to get
the other tire on time ... I had to leave at 11h00 am cause I was heading
to Buffalo,NY about 6 hr from my place!.I tolm him that I was not happy
about that run around the entire week and ask him why that he had wait to
order those tires in the day i was leaving!!!What he did its first he
install the new tire in front and the one that was in front at the
back.Again saying to me that he'll get back to me this week.Do you think
that it was safe for me to drive 6 HRS with tires like
that???Anyway....... Got back to me on tuesday August 22 telling me that
BMW WONT DO ANYTHING FOR MY PROBLEM!So Im stuck with:1 feathered tire at
the front,the other one at the front new,the one that was at the front now
at the back(feathered) and the one I had at the back still there.WERE
TALKING BMW HERE RIGHT?How can you promess something to somebody and lyied
about it?IT WONT STOP THERE.I just call back customer service and I was
talking to Richard Deschamps over there telling him the run around.He took
some note and tolm me that he will get back to me no later than tommorow
with a answer.I told him that I was done with Bridgestone and what I want
to be done was to get 4 new CONTICONTACT tires like other customer did at
NO CHARGE.So he call me back saying AGAIN that they can do anything cause
I have to many KM....easy exit.But I'm complaining since the BEGINNING.He
wanted me to contact Bridgestone with my problem I said what?.Who sold me
that car BMW or Bridgestone???After all I just want my car to run like a
brand new one.Remember I have been dealing with that problem since I had
2000 KM.How can a company like BMW can threat their customer like that and
think that the customer gonna back to BMW.I tought you were customer
oriented.I'm a  just tired of  the run around.I'm in that business and I
dont think that you cant afford to lose customer for $800 set of
Continental rft tires(at tire rack.com).I had other cars before like
Saturn,Vw,Mitsubishi and had problem before but at least they were happy
to fix my problem  and fast....no RUN AROUND!How come I had better service
with those companies???I guess my BMW was  not expensive enough or I didnt
buy a 7- series?I thought you where the best in service..... Why  do I
have to go through that???Why are you giving me such a hard time.I just
hope that I'm gonna be able to be satisfied(finally) with that car.I just
want to be a proud owner of a BMW like I was before.You are my last
hope...in order to keep me as an BMW owner!

Thank you for your time Mrs. Zinkhan

I'm expecting a positive reply from your part.

BMW....The ultimate driving experience???

Eric


AFTER ALL THAT READ THE BMW RESPONSE.ENJOY.UNBELIEVABLE!

Dear Mr. Fournier

We acknowledge receiving your email dated August 23, 2006, regarding your
concern with the Bridgestone runflat tires with which your vehicle is
equipped.  We appreciate the time taken to express your concerns.

It was with genuine concern that we read of the unfortunate circumstances
related to addressing the issues surrounding the damage to the tire and
the resulting replacement process.  As it is the common desire of BMW and
its retailer network to maintain customer satisfaction, we have reviewed
your letter and have taken the liberty of contacting Jim Deloughery,
Service Manager at Elite BMW and our Regional Aftersales Manager to
further discuss this concern.

Mr. Deloughery informed us on June 19th the vehicle was diagnosed by Elite
BMW as the tire pressure light was illuminated. The retailer's findings
were that a piece of steel in your right rear tire and that the tire would
need to be replaced. At that time no decision was taken to replace the
tire as this would not be covered under warranty. On August 11th, you
contacted Elite BMW due to same tire now being completely flat. For safety
reasons, BMW does not recommend repairing runflat tires as this repair may
potentially compromise the structural integrity of the tire.  

As explained to you during our telephone conversation on August 23, tires
are warranted by their specific manufacturer. Your authorized BMW Retailer
can assist you in addressing your concern with the specific parties. Mr.
Deloughery has advised us he did contact Bridgestone and due to the
mileage on the vehicle they would not assist in the replacement of your
tires. Mr. Deloughery also advised us there are no records of this concern
being mentioned at 2000 kms.


As a gesture of goodwill BMW has provided you with one tire at no cost to
you. We trust that you understand that this is our final position in the
matter. We value our BMW customers and are sorry that we were unable to
meet your expectations.

Thank you for contacting BMW Group Canada.

Sincerely,

Customer Service
BMW Canada


*** Elite BMW : Jim Deloughery, Service Manager
Regional Aftersales Manager

À : leah.zinkhan@bmwgroup.ca
Object : Not satisfied with my car...The ulltimate driving experience?

HERE IS MY RESPONSE TO THEIR E-MAIL.

Hi Miss Zinkhan/Mr Duffield
PRESIDENT CEO BMW CANADA
                                                                                                        September 1st 2006

I just cant believe that you dont care at BMW about customer complaining
about tose tires and the handling.I was expecting a better judgement from
your part.It seem that I'm wasting my time for more than a year by writing
to you at customer service or calling my dealer.By the way I'm sorry if at
the beginning I was a fool by trusting the advice (and didnt ask the guy
name or asking him to put that in the system) from my BMW dealer over the
phone saying that the kind of handling was due to RFT tires and they were
new!Anyway....Funny cause 2 of my friends were looking to buy your bread
and butter 3-series.Guess what? they were waiting on YOUR  decision to
make their mind on my case.Dont get me wrong I like the car and my buddy
too!But do you think they want to put up with that run around?I dont think
so and I dont blame them.You?By the way one will go for Passat and the
other one for the G35.Just to let you know.You losing around
$90000-$100000 just by not replacing my tires for those RFT CONTINENTAL
$800 at tirerack.com.Is it a good investment $800 for $90000-$100000 an a
chance to have repeat customer?You make the call.Before letting you go I
would like you to answer few of my concern  regarding Jim Deloughery at Elite bmw Otawa,Canada.Did he told you that those 2 front tires were defective and he was ordering  2
new tires at no charge?How come you re just giving me one.Jim told you
about damaging my rim in front when he install the new tires?Jim told you
that he was to call me back tuesday or wednesday and I had to call HIM
back on thursday?What are you going to do about that?Sorry but enough it's
enough.You dont seem to believe that I had problem since the beginning
cause you dont have it on file and dont tell me that you are not aware
about those BRIDGESTONE RFT EL 42-BMW problem.If you want a few good web
site on that let me know.By the way there a good chance that you will find
me on those web pages.I would like to get the e-mail or office phone
number of the Worldwide President CEO for BMW.It will be appreciate it.I think it's the least you can do.Just like you re saying at the bottom of your letter,let me rephrase that for you!"I value the choice of my car and are sorry that you were unable to meet my expectations.For that reason this is my LAST BMW"Thank you all for
your time and support and by letting down your real bread and  butter....the CUSTOMER!

BMW…THE ULTIMATE CUSTOMER SERVICE EXPERIENCE!

Best regards

Eric

Contact me for any comments or questions.Thank you all
fourniere@hotmail.com  

I have an 06 BMW 325XI with just under 12K miles. I had a flat tire last night. I found out that you can not repair this tire (run flat). This tire is not in stock any where and it does not make any sense that you have to replace the tire every time you get a flat tire. I have just sent an e-mail and phone call complaining about this issue.

The solution of replacing with regular tire sounds good but where can I buy a dount tire for 205/55/R16.

Bmw has to fix this problem.

Any advise!!!!!!!!!!!!