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We just have to share our extreme disappointment with Henderson Hyundai [which by the way, we chose because it came recommended on Edmund's.com]. We asked for and were quoted and a Costco price for a Tuscon we were buying and and they slipped in an additional $2995 -- not a Costco, but we didn't realize this until too late. When we called the next day to ask that they correct the mistake, we got the run around from everyone at the dealership for a good week before they finally let us know that they would not fix the problem. Best part is that the dealer "rep" for Costco failed to inform us that we needed a pre-authorization number and unfortunately without that we are screwed.  

here is the problem i have with your deal.  did you read your contract at the time of signing?  no.  whos fault is it then.  why should they fix the problem i am sure they didnt hide or slip it in on you.  NOBODY SCREWED YOU EXEPT YOU.  

File a complaint with the BBB. ALthough there are some good delaerships, I think alot of them too are too sneaky with trying to make even more of a profit. It's not right, and I feel with their advertising, they make it just tricky enough that you believe it, but when you get there, you don't qualify. I went to a Mazda dealership I already got a car from, and was told I don't qualify for the loyalty rebate of $2000 b/c I had to have bought a car from them within the last 4 months. That is ridiculous, and who buys a car every four months?

These dealerships like that, should be stopped in my opinion. You don't see an ad for Macy's or Target saying a mattress or vacuum costs says $499, and get there and they say well b/c of this and that it's actually $799. It's not right ya know? File a complaint with the bbb.  

I am also a Costco customer and I am disappointed in Henderson Hyundai, to say it mildly.  The deal I got from the salesman and the showroom deal guy was great, but when I got back to the finance guy, the deal was about $1200 higher.  The financing sheet was higher and we could't talk them back to the original deal.  I am sure the finance guy was dealing on the side for his own cut besides what the dealer was telling us.  If you deal with Henderson Hyundai, watch out for finance guys trying to sell you "VTR" which stand for Vehicle Theft Registration.  It is an insurance policy (kind of) that will pay you if someone steals your car.  But, if you have decent insurance to begin with, you probably don't need additional insurance.  If you aren't paying attention, it will appear under the first item "1.  Vehicle selling price".  It is a rip!  Our finance guy was "Kip".  Please watch out.  If you are a Costco customer, Henderson Hyundai is going to try hard to get the discount back.  

You definitely need to watch out in the Finance office.  I am currently a finance manager and have seen lots of sneaky things that other Finance managers have done.  There are some very useful products offered in the Finance office, but these should be fully disclosed and never "slammed" into a customers contract.  Read my car buying tip on finance office, be afraid, be very afraid at Insider Car Buying Tips.com for more information.

The "VTR" that you refer to is also called "etch" and is a good product to have as long as you're not getting raked over the coals.  $1200 is crazy for etch.  Don't ever pay more than $199 for it.  Car Dealerships love Etch, because it's very cheap and they can sell it for outrageous amounts of money.

In the mean time...

Take care and beware,
J the Car Guy
Insider Car Buying Tips.com