Automotive Forums

I replaced the passenger side window a few months ago, $400, same issue as everyone else.  When the drivers side popped and fell down yesterday, I got smart and found this forum.  Called Jeep--they are willing to "assist" me depending upon what the dealer finds.  When they assisted me with the cooling fan (prior to the recall being issued), that meant paying a $100 deductible.  I mentioned this thread, and also the fact that I had the brake rotor problem and the cooling fan issue.  Good luck to everyone!  

I guess i'm the latest "victim" of this regulator problem.  I was driving home in my 2002 Grand Cherokee and tried to let my window up.  I heard a loud pop (I thought someone had thrown something against my car).  Then my window started dropping down.  Now it won't stay up.  I've been reading about all the other people who have the same problem, and there's no way I'm going to contact Daimler/Chrysler and get my blood pressure up from the run-around I know I'm going to get.  
I found the regulator assembly online for about $85.  Is anyone know of anyone here in the Atlanta area that can fix this window inexpensively?  

What a crock, the worst thing Jeep/American Motors ever did was sell to Chrysler, whom found a way to save as much money in parts (windows and others), in order to increase profits. I blame upper management whom has no clue. Don't they know that people will tell at lease 6 others when they have a problem with a vehilce. If I can buy the part for $48.00 that means it cost $2.00 dollars to make. Chrysler can take the loss with these problems, and save future customers. Think about your future employees and family. You're better than that...  The problems can go away... if you stand up and stop them today.  

Jeep did assist me with my window repair, so it cost me a total of $100.  However, it took a week of leaving voice mails with them.  I am thankful for an understanding dealership who fixed the window without knowing how they were going to get paid!  

My law firm has been contacted by several consumers regarding a potential class action against Jeep/Chrysler involving their faulty window regulators and we are in the process of investigating these claims.  If you have a related experience and are interested in exploring your legal options or seeking legal advice, please contact me at:

jpizzirusso@cmht.com

Best,

James Pizzirusso  

error  

I have a 2001 Grand Cherokee Laredo and I too have experienced the front passenger window going all the way down and not coming back up, no recall on it because Chrysler dosent' consider this to be a saftey issue, but when I'm driving around with a 2 year old in the back seat in below zero temps, I consider this to be a safety issue by all means. I called Chryslers customer assistance and tried to find what they could do for me as $400 is a bit steep, all they could say was they understand and sympathize with be but since it is older than 3 years there is nothing they could do. I will NEVER purchase another Chrysler vehicle again.  

Does anyone know if a forceful door slam can cause the cable of the window regulator to break?  I have a 2001 Grand Cherokee Laredo and I'm not sure if this happened to my window because of someone slamming my door hard, or because of this problem everyone is mentioning.  Thanks!  

I have a 2002 Jeep Grand Cherokee, which I pruchased in 5-07 as used SUV from a local SW Indiana Toyota delaership. The Jeep had only one owner.

I purchased the SUV for about $14M, which I thought was a little high, but given the Blue and Yellow Book values and Jeep's reputation, I thought you get what you pay for. My last two cars were Toyotas which I had absoultely no problems with. Jeep has great reputation, I don't hear anything bad about the JGC except with maybe the transmission, so I will take a chance and buy American. Mistake number 1.

Since the purchase, I have had to replace some sort of a computer, a thermostat that went out during a blizzard in January 2008, the passenger's side window regulator that went down on a date in December 2007 when the temp was 22F, and in 6-08, the driver's side window regulator went out. To date I have spent $2,500 on a six year old SUV. I can understand the thermostat and the computer, but two power window failure? Power window technolgy has been around for 50 years and it hasn't changed that much.

Both times the windows broke, I had to take my Jeep back to the Toyota dealership because the windows broke on a weekend when the Jeep dealership was closed; the Jeep dealership is only open 9AM-5PM Monday thru Friday. The Toyota dealership both times loaned me a car to use on the weekend because of the weather; it was bitter cold in Decemeber 07 and it was raining on the day I took it in 6-08. Because of the service at the Toyota dealership, I let them fix the windows both times. My other repairs I had fixed at the Jeep dealership with no issues.

My second mistake was calling Chrylser. After replacing the driver's side regulator, I called Chrysler's 800 number and got sent to a phone bank in India. After talking to them, one of the reps. there said I should take the broken regulator to the Jeep delarship, have them verfiy the part is broken, and maybe Chrylser would reimburse me for some of the cost to repair my driver's side regulator, which was $389.

I did what he told me, and I called back Chrysler. Again I got sent back to India, where I was finally transferred to a "senior rep.". The senior rep. told me there was nothing that could be done because of the age of the Jeep and out of warranty. I told her that both the service and parts managers at the Jeep dealership said they had issues with the regulators, and I wanted to speak to someone higher up the chain of command. She said that was impossible and that she was the highest level of authority. I think the lady I was talking to thought she was Al Haig after Reagan was shot.

At that point, I knew she was lying.

I then proceeded to tell her I was sure Chrylser knew about the issues with the Jeep windows given the information about them on the internet, and  Chrysler was just ignoring the issue. She then wished me a good day and hung up on me.

Keep in mind this was an Indian representing a US company. Sometimes they have to toe the line very tight and I understand that. I have dealt with situations like this before at other companies but I have never been hung up on.

I called them back and finally got transferred to the US. This was my third mistake.

I talked to the US rep. and he stated there was nothing he could do becasue of the age and milage (89M miles)of the Jeep. I told him this was normal usage for this type of SUV, and that unlike the drive train, whose wear and tear is driven milage, a window regulators is not. He did not understand the concept I was trying to make and stuck to his guns.  

He also told me that they made no money on this issue because I had not fixed the problem at the Jeep dealership. Furthermore, they had not made any money from me buying the Jeep becuase I did not buy it from a Jeep dealership.

I was shocked to hear what he said. I don't know where this guy went to school, but anytime someone buys a used vehicle, the OM makes money because the sticker price remains stable or improves. If nobody buys a used Jeep, the Jeep sticker price would drop almost as fast the Germans dropped Chrysler.

To use a football analogy, I guess it one series and out with respect to Chrysler. When Honda had a problem with Civic engines placed in another model, they split the cost of repairs in the problem model 50/50 for many years after the warranty expired. What does Chrysler do in a like situation...nothing.

I finally told the US rep. that if the top model of the Jeep line did not have a window that worked, no wonder they are in the situation they are in and that Iacocca would fix it if he was still in charge. I thanked for his time and told him my family had owned Chryslers, but this would be the last Jeep or Chrylser I would ever buy.

My simple solution to my mistakes is this. After I write this, I am going to buy what I should have bought to begin with, a Toyota built in SW Indiana (not to be confused with the great customer service center located in India). I will take the Chrysler mechanics advice on the 1st or 2nd page of this thread and buy a new or used auto under warranty, but it sure as hell won't be a Chrysler that a Chrysler mechanic gets the opportunity to service and make money on. If no one buys Jeeps, I guess the Chrysler mechanics can go and service themselves.

It sickens me to think that a company that makes an icon of America
treats the buyers of its SUVs in such a manner. Even after being bailed out by the US government in the 1980s, losing their status as publicly traded discrete entity, being bought and sold by the Germans and then forced to go private, they still have not learned.  

Lisab, what is the year of your Jeep? 02, 03, 04, 05 etc.  

My Jeep Liberty is much newer - a 2006. Regulators have failed in June 2007, August 2007, and yesterday. I'm on hold with Chrysler now. Am going to complain loud and long whether it does any good or not.

As for being "cheap", baloney!! A part like this should not fail frequently and constantly at $400 per repair. That's faulty design, pure and simple.  

Hey guys i have a problem but i dont know if its worst that you guys. i have a 2004 Jeep and none of the windows can go up or down. you cant even hear the motors or regulators. i was thinking that the driver side switch was bad ( Master Switch ) causing the others not to work, so i pull the driver side switch and try it in my brother inlaws who has the same Jeep and all the windows roll up and down. I test the wiring and am getting current on the wires that connect to the switch. i check the fuese under the dash and in the hood near the battery all ok. Now am confuese i dont know what to do am not sure if there is an other fues box some where that i miss. if any one out there have or had this same problem please help.Thanks  

I have a 2002 jeep grand cherokee and the window regulator broke on the front passanger side. Its currently held in the up position via vice grips. Last week the same thing happened to the drivers window. The motor still runs on both, you can hear it. When asking the parts guy at jeep, i was told..."oh we replace those all the time." I think its crap parts if you asked me. What broke was some small plastic piece. One part shouldnt have sooooo much trouble. In my opinion its defective. I think i shall call jeep tomorrow.  

Hey there I have a 2002 jeep grand cherokee for which i have had several issues with the windows. i am now not being able to roll up my window move my mirrors etc.  

You can buyt the regulator after market for abot 105.00. Just Google search for year model and window regulator. My problem is how do you know that is the problem and not the motor?